Warranty
I make all products with great care and, logically, do my best to deliver them to you in top condition. However, it can happen that an order gets damaged during transport or something else occurs that allows you to claim warranty. Legally, you are obliged to notify me of the defect within two months of its discovery. Email info@mijnkleinemuis.nl. If the defect falls within the warranty, I will arrange for repair or replacement free of charge.
Complaints
It can always happen that something doesn't go exactly as planned. I recommend that you first make any complaints known to me by emailing info@mijnkleinemuis.nl. We will then look for a suitable solution.
As of February 15, 2016, consumers in the EU can also submit complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If the complaint has not yet been handled elsewhere, you are free to submit it via the European Union platform.